If I Own A Commercial Building for Rent (Cebu)...

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Hmmm.. it's been a week since I used my laptop at home. I'm still adjusting to the speed difference between our DSL connection here and at the cafe. Hehehe.

Anyway, speaking of our cafe, I thought that our problems ended after we've opened a week ago but I was wrong. Now, we're dealing with another problem... this time, it seems like there's no solution to it even when it's a freaking simple concern.

That's why I'm writing this post. These are the things that I won't let happen when, in the future, I become an owner of a commercial building for rent/lease.

1. I won't just accept anyone to rent one of the commercial spaces without carefully considering these factors:
- Will this new lessee's business negatively (in a major way) affect other businesses already in the establishment?
- Do I need to make changes or adjustments to welcome this new lessee?
- What can I do to make my lessee satisfied and earning as much as they can from their business while they're on contract with me?
- What can I do to not make them think that I'm just here for their money and I don't care whatever happens to their business?

2. I won't give false hopes/expectations or lie to any potential lessee. For instance, I'll tell them that there aren't enough customers in our area for 2 computer shops. I don't want them to think that I'm just here for the money and that I'm not thinking about their finances.

3. Going back to # 2, I don't want anyone thinking that I'm just here for their rent/money and that I'm not thinking about their finances and forgetting about my end of the deal. I want them to feel that I actually care by making adjustments when needed and LISTENING to their needs.

4. I won't be CLOSE-MINDED and listen carefully. I'll make sure that we compromise to a setup that will be favorable to me and them. I can't be SELFISH in this kind of business. I have to be considerate so blessings will keep coming.

5. Yes, I have to be kind to anyone who rents in my commercial building. That's part of the CUSTOMER SERVICE that they should get from me.

6. Again, COMPROMISE. It's such an easy thing to do. They earn, I earn. Fair, right? So, if they request (multiple times) to move the guard's station to the middle entrance of the establishment at night to be fair 'coz they might be losing customers to the other computer shop just 'coz the entrance is closest to their competition, I should be able to grant that request 'coz it's so freaking easy, right?!?

Dammit. I hate it when people make LAME excuses for not giving quality customer service. Argh. Ever heard of EMPATHY? Sheesh. C'mon now. How would you feel when the owner of the place you're renting is not listening to you when all you wanted is a fair chance to get customers in your cafe? What's so wrong about that when you just want to earn more from your business? We didn't open up a cafe just for kicks. We're here to earn a living, JUST LIKE YOU.

Again, we're not asking for anything free or anything DIFFICULT. It's just a freaking simple request but your close-mindedness and pride is keeping you from LISTENING. Dammit.

I strongly feel that we're being wronged here. Back in Manila, my family used to own a commercial establishment. We had very demanding lessees but we made sure that we COMPROMISED with them to make them stay. We EMPATHIZED with them and made sure they know that we are LISTENING.

Hayyy... God, is this all a test? Are you checking if we can handle all these problems, all this stress?!? We won't give up but we need your help, please. Hayyy... please, make THEM listen.